At deshilook.com, we are dedicated to offer you the best qualities in our products and services. If you are not happy with the product due to any unexpected situation then the following terms will apply for a mutually consented resolution of the situation.
If you do not like what we sent you, let us know by e-mail within 24 hours of your receipt of the item and we will be happy to assist you.
It is important that you save all the original packing materials including the item itself for us to identify the problem.
Once you reach us we will guide you on how to proceed so that we may replace the item as quickly as possible.
If the original item is damaged there could be few possibilities such as the item may be damaged during transit or might be a manufacturing defect or a wrong item is delivered to you.
If the error is ours:
- We will do free replacement & modifications. We will bear the shipping charges
- If replacement is no longer available then we will request you to choose some other alternative item from our website.
- No refund can be issued under any circumstances.
If the error is yours:
- Customer will bear both ways shipping charges and in very rare cases cost of replacement fabric.
- If the client is not satisfied with the item received still we will do replacement but shipping charges is payable by client and an service charge will apply.
Here Are Some Important steps on Returns
- Always email us first if you have a problem at firstname.lastname@example.org.
- Always be sure to report your problem within 24 hours of receiving the item in question
- Never send back an item without consulting with us. It’s very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Please get the RMA (return merchandise authorization) form by us with unique RMA number and send it along with the item.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier as advised in our return authorization mail.
- Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- Please mark the items as defective returns and not for sale and declare a low nominal value.
- Prepare package with completed Return-Exchange form (Including valid RMA number). All returns or exchanges must be returned to us in their original condition and in their original packaging complete with all tags and inserts. Any items missing or with damage to the original package may be refused or may be subject to a 25% penalty fee.
- We cannot accept returns on items that have been used, damaged or customized. No returns or exchanges on special order item(s). No exceptions.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn’t get delivered to us, we cannot help you. So make sure to send thru suggested postal service in our return authorization mail only and forward the details to us and keep the airway bill or postal receipt till it gets delivered to us.
Be extra alert when accepting parcel from courier – If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
For more information on our return policies, please e-mail us at email@example.com